Frequently Asked Questions
The service is a monthly subscription (that can be canceled at any time). Pricing varies based on the number of use cases you want to use us for as well as volume of personalized videos you want to send out. The lowest tier is $100/month.
Please book a quick 15 minute call/demo with us so we can assess your needs fully and give you an accurate quote.
Videos are delivered via email or SMS. Emails are sent from your domain through Maverick's platform. SMS can be sent via Klaviyo or Postscript (with Attentive coming soon!)
We work with most major e-commerce CRMs, including Klaviyo, Attentive, Braze, and others.
The more casual and personal it feels, the better. We strongly advice to use your regular phone camera so no professional camera or studio is needed.
These platforms don't scale the same way we do as they don't provide an AI based solution. With both Bonjoro and BombBomb you need to record yourself every single time you want a video to go out to a customer.
With Maverick you only have to record yourself once per use case (eg. welcome video, post purchase thank you, etc) and we use AI / Deeptech to automatically generate unique, personalized versions of the video at scale where you greet each customer by name.
Today we can personalize the name of the customer in your video. We're working on adding the ability to customize other aspects of the video- check back on that soon!
Getting setup and onboarded should be quick and straightforward. It only consists of 3 easy steps that usually take brands between 30 and 45 minutes overall.
Our most common use cases are e-commerce related; for example, abandoned cart recoveries, post purchase thank you's, win backs, welcome series, payment issue recoveries, etc. However we can also support any retention related use case in other industries. For example, Maverick can also work well for SaaS use cases related to onboarding / welcoming, retention, CX, lifecycle, first to second usage, win back, incomplete sign ups etc.
Yes we send you full analytics on engagement metrics like open rates, video link click through rates, etc. Plus for attributable use cases (eg. abandoned cart recoveries) we also provide metrics on attributed revenue driven from the videos.
Unfortunately, we are not supporting one-off campaigns. We are only supporting ongoing use cases like post purchase thank you's or abandoned cart recoveries based on triggers and automated flows that are setup through your CRM.
At the moment, we can support English and Spanish names. However, we're working to add support for more languages in the near future!
