Frequently Asked Questions

What does pricing look like? 

The service is a monthly subscription (that can be canceled at any time). Pricing varies based on the number of use cases you want to use us for as well as volume of personalized videos you want to send out. The lowest tier is $100/month.

Please book a quick 15 minute call/demo with us here (US/Latam timezone) or here (EMEA timezone) so we can assess your needs fully and give you an accurate quote.

How do the videos get delivered?

Today we support email delivery for your videos, and emails are sent from your domain. And we plan on supporting SMS soon!

What CRMs do you work with?

We work with most major E-commerce CRMs, including Klaviyo, Attentive, Braze, and others.

Do I need a professional camera or studio? 

The more casual and personal it feels, the better. We strongly advice to use your regular phone camera so no professional camera or studio is needed.

How are you different from Bonjoro, BombBomb and others?

These platforms don't scale the same way we do as they don't provide an AI based solution. With both Bonjoro and BombBomb you need to record yourself every single time you want a video to go out to a customer.

With Maverick you only have to record yourself once per use case (eg. welcome video, post purchase thank you, etc) and we use AI / Deeptech to automatically generate unique, personalized versions of the video at scale where you greet each customer by name.

How long does it take to get set up? 

Getting setup and onboarded should be quick and straightforward. It only consists of 3 easy steps that usually take brands between 30 and 45 minutes overall.

What can I use Maverick for?

Our most common use cases are Ecommerce related; for example, abandoned cart recoveries, post purchase thank you's, win backs, welcome series, payment issue recoveries, etc. However we can also support any retention related use case in other industries. For example, Maverick can also work well for SaaS use cases related to onboarding / welcoming, retention, CX, lifecycle, first to second usage, win back, incomplete sign ups etc.

Do you provide analytics to measure impact?

Yes we send you full analytics on engagement metrics like open rates, video link click through rates, etc. Plus for attributable use cases (eg. abandoned cart recoveries) we also provide metrics on attributed revenue driven from the videos.

Can I send one-off campaigns to a list of users/customers?

Unfortunately, we are not supporting one-off campaigns. We are only supporting ongoing use cases like post purchase thank you's or abandoned cart recoveries based on triggers and automated flows that are setup through your CRM.

Background gradient.

Want to send personal video messages at scale to all your customers?