Frequently Asked Questions

What does pricing look like? 

The service is a monthly subscription (that can be canceled at any time). Pricing varies based on the number of use cases you want to use us for as well as volume of personalized videos you want to send out. The lowest tier is $100/month.

Please book a quick 15 minute call/demo with us so we can assess your needs fully and give you an accurate quote.

How do the videos get delivered?

Videos are delivered via email or SMS. Emails are sent from your domain through Maverick's platform. SMS can be sent via Klaviyo or Postscript (with Attentive coming soon!)

What CRMs do you work with?

We work with most major e-commerce CRMs, including Klaviyo, Attentive, Braze, and others.

Do I need a professional camera or studio? 

The more casual and personal it feels, the better. We strongly advice to use your regular phone camera so no professional camera or studio is needed.

How are you different from Bonjoro, BombBomb and others?

These platforms don't scale the same way we do as they don't provide an AI based solution. With both Bonjoro and BombBomb you need to record yourself every single time you want a video to go out to a customer.

With Maverick you only have to record yourself once per use case (eg. welcome video, post purchase thank you, etc) and we use AI / Deeptech to automatically generate unique, personalized versions of the video at scale where you greet each customer by name.

What elements of the video can be personalized?

Today we can personalize the name of the customer in your video. We're working on adding the ability to customize other aspects of the video- check back on that soon!

How long does it take to get set up? 

Getting setup and onboarded should be quick and straightforward. It only consists of 3 easy steps that usually take brands between 30 and 45 minutes overall.

What can I use Maverick for?

Our most common use cases are e-commerce related; for example, abandoned cart recoveries, post purchase thank you's, win backs, welcome series, payment issue recoveries, etc.

Do you provide analytics to measure impact?

Yes we send you full analytics on engagement metrics like open rates, video link click through rates, etc. Plus for attributable use cases (eg. abandoned cart recoveries) we also provide metrics on attributed revenue driven from the videos.

Can I send one-off campaigns to a list of users/customers?

Unfortunately, we are not supporting one-off campaigns. We are only supporting ongoing use cases like post purchase thank you's or abandoned cart recoveries based on triggers and automated flows that are setup through your CRM.

What languages do you support?

At the moment, we can support English and Spanish names. However, we're working to add support for more languages in the near future!

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Have additional questions?

Feel free to shoot us an email to and the team will get back to you promptly!

Want to send personal video messages at scale to all your customers?

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